Last Updated: 09-09-2023

Welcome to Kenyanfoodie.com, an online food delivery service (referred to as "Kenyanfoodie," "we," "our," or "us"). By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions (referred to as "Terms"). Please read these Terms carefully before using our platform. If you do not agree with any part of these Terms, please do not use our services.

1. Acceptance of Terms

By using Kenyanfoodie.com, you acknowledge that you have read, understood, and agreed to abide by these Terms and any additional terms and policies referenced herein, including our Privacy Policy.

2. Registration and Account

2.1. Account Creation: To use certain features of our service, you may need to create a user account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

2.2. Age Restrictions: You must be at least 18 years old to create an account and use our services. By using our services, you confirm that you meet this age requirement.

3. Ordering Food

3.1. Menu and Orders: Kenyanfoodie provides a platform to order from our restaurant. You agree to review and accept the menu items and prices before placing an order. Any issues with food quality, pricing, or delivery should be addressed at care@kenyanfoodie.com.

3.2. Payment: Payments for orders are processed securely through Safaricom M-pesa. You agree to provide accurate and complete payment information.

4. Delivery

4.1. Delivery Service: We facilitate food delivery to your specified delivery address. Delivery times may vary depending on your location.

4.2. Delivery Fees: Delivery fees may apply, and you will be informed of these charges before completing your order.

4.3. Delivery Issues: While we strive for timely and accurate deliveries, we are not responsible for delays caused by issues related to the delivery process such as Traffic & Weather.

5. Cancellation and Refund Policy

5.1. Cancellation: Orders may be canceled before you recieve a preparation notice. We reserve the right to cancel orders for various reasons, including unavailability or violations of our policies.

5.2. Refunds: Refunds, if applicable, will be processed in accordance with our Refund Policy.

6. Privacy and Data Protection

6.1. Privacy: Your use of Kenyanfoodie is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

7. Intellectual Property

7.1. Ownership: All content and materials on Kenyanfoodie.com are owned or licensed by us and are protected by intellectual property laws. You may not use our content without our explicit permission.

8. User Conduct

8.1. Prohibited Conduct: You agree not to engage in any conduct that violates these Terms, including but not limited to harassment, fraud, misuse of our platform, or violating applicable laws.

9. Liability and Disclaimers

9.1. Limitation of Liability: Kenyanfoodie is not responsible for errors in orders, or any damages arising from the use of our platform. You use our services at your own risk.

10. Termination

10.1. Termination: We reserve the right to terminate or suspend your account or access to our services at our discretion, with or without notice.

11. Governing Law

11.1. Jurisdiction: These Terms are governed by and construed in accordance with the laws of Kenya. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Kenya.

12. Changes to Terms

12.1. Modification: We may update these Terms from time to time. Any changes will be posted on our website, and your continued use of our services after such changes constitute your acceptance of the revised Terms.

13. Contact Information

13.1. Contact Us: For questions, concerns, or inquiries about these Terms, please contact us at care@kenyanfoodie.com

Thank you for using Kenyanfoodie.com. We appreciate your business and look forward to serving you.